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Manifesto

Technology given back to people.

Companies where technology gives time, knowledge and decisions back to people, instead of taking them away. It's why People exists, and the criterion we use to decide what to build.

Technology is no longer a tool: it's the environment we work in.

Digital is the air we breathe, and artificial intelligence makes this faster and more visible. In companies, it looks like this:

01Processes that exist because the software imposes them
02Data collected in abundance and rarely read
03People spending hours transcribing and reconciling: serving the machine
04Decisions delegated to a system, without knowing how it gets there
Govern

Neither fear nor worship: govern.

Those who fear technology keep it out of the door, and it comes back in through the window. Those who worship it hand it everything, mistaking the ability to act for intelligence. Either way, people lose control of what happens. We choose a third way.

People serving systemsSystems serving people
Decisions delegated to black boxesDecisions assisted, traceable, governed
Knowledge locked in a few headsKnowledge visible and shared
P · E · O · P · L · E

A name that reminds us who the products are for.

People isn't about human resources: it's about the whole organisation. Only People stays on the logo; the acronym lives here.

Principles

Eight design choices.

They apply to the products, to our consulting and to ourselves.

1Neither fear nor worship: governPeople choose the autonomy of each tool, task by task.
2Every answer shows its trailWhat can't be explained can't be governed.
3Rules become visibleKnowledge spoken aloud becomes written, shared and correctable.
4Data is born from workEmails, calls and meetings produce data by themselves: nobody types in what they've already said.
5Read from systems, don't replace themThe weft crosses the warp, it doesn't remake it.
6Data before modelsArtificial intelligence amplifies data quality, it doesn't fix it.
7Whoever designs the system is accountableA recurring error calls for changing the system, not blaming a person.
8Vendor independenceWe recommend the right platform for the customer, not the one that suits us.
Società Benefit

A Benefit Corporation, in our products too.

STC Labs is an Italian Società Benefit (benefit corporation). That's why we also measure what doesn't end up on an invoice: time given back to people, shared knowledge, decisions left to those accountable for them.

Time given back
Shared knowledge
Decisions to the accountable

Technology must serve people.

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